Privacy Policy

Privacy Policy for Grey Mouse Debt Assist  v1.0

Effective Date: 15th April 2026
Last Updated: 15th April 2026

Thank you for visiting greymouse-debtassist.co.uk (“we”, “us”, “our”, “Grey Mouse Debt Assist”). Your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or interact with our services. It also tells you about your rights under data protection law.

This policy applies where we are acting as a data controller with respect to your personal data, meaning we decide how and why your information is processed. Sprintlaw UK

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1. Who We Are

Grey Mouse Debt Assist is a Private Members Association (PMA). We operate a membership-based advocacy service to assist members with creditor negotiations and related support. We are purposely not FCA Regulated, neither are we Solicitors or Financial Advisors.

Contact Details:

Email: andrew@greymouse-debtassist.co.uk

Address:  Grey Mouse Debt Assist

                 Suite 242, 

                 Apex House

                 Thomas Street

                 Trethomas

                 Caerphilly

                 CF83 8DP

If you have any questions about this Privacy Policy, or wish to exercise your rights, you can contact us at the contact details above. ICO

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Information You Provide Directly

· Name, contact details (email address, phone number, postal address)

· Membership application details

· Correspondence content when you contact us

· Donation details (as necessary for processing memberships or success donations)

Technical and Usage Data

· IP address, browser type, device type

· Website activity data (pages visited, time spent on our site)

· Cookies and similar tracking technologies

This may occur when you:

· Submit a contact form

· Sign up for membership

· Use interactive features

· Communicate with us

We collect only what is necessary for offering, improving, and administering our services.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

Service Delivery

· To administer your membership and related agreements

· To communicate with you regarding your advocacy requests

· To process donations, refunds, or transactional notices

Website Administration

· To operate the website and monitor performance

· To personalise content and user experience

Legal and Compliance

· To meet legal obligation principles and standards for data protection

Marketing and Communications (if opted-in)

· To send newsletters, updates, or relevant news if you have explicitly consented

We only process personal data where we have a lawful basis under the principles of UK GDPR (Where applicable) and the Data Protection Act 2018. These basis's include:

· Performance of an Agreement or contract with you

·  Website administration

· Your explicit consent where required

We will not use your data for purposes incompatible with the reasons it was collected.

4. Cookies & Tracking Technologies

Our website may use cookies, tracking pixels, and analytics tools to help us understand how visitors use our site and to improve performance. Cookies may collect technical data such as IP address, browser version, and pages visited. You can manage your cookie preferences through your browser settings, and our cookie banner provides options where applicable. 

5. Who We Share Personal Data With

We may share personal data with:

· Service providers who help with website hosting, email systems, analytics, or 

  membership management

· Law and accounting advisors where necessary for compliance or administrative purposes

· Payment processors for donation or membership transaction handling

We do not sell your personal data to third parties. Any sharing is only for operational purposes.

6. International Data Transfers

If any personal data is transferred outside the UK, we ensure (where practical) it is protected with appropriate safeguards in accordance with the principles of UK GDPR requirements. (Example: contracts with providers that guarantee adequate protection standards.)

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes in this Privacy Policy, such as providing membership services or meeting legal obligation principles (e.g: financial record-keeping). Data that is no longer needed will be securely deleted or anonymised.

8. Your Rights

Under the principles of the UK GDPR (Where applicable) and the Data Protection Act, you have rights regarding your personal data, including:

· Access: Request a copy of your personal data

· Rectification: Correct inaccurate or incomplete data

· Erasure: Request deletion of your data in certain circumstances

· Restriction: Ask us to restrict how your data is used

· Objection: Object to processing based on certain lawful basis's

· Portability: Receive your data in a structured format

To exercise these rights, contact us at the details provided at 1. above, marked as 'data protection request'. We will respond within the legal principles ol timeframe and may need to verify your identity.

9. Security

We implement (where practical) appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or damage.

10. Children’s Data

Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or lawful requirements. The revised version will be published on this page with an updated effective date.

12. Supervisory Authority

If you believe your data protection rights have been violated, you may lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator. Details are available at ico.org.uk.

Thank you for trusting Grey Mouse Debt Assist. We respect your privacy and are committed to safeguarding your personal information.